All prices are inclusive of VAT @ 20% and include tuition, course materials, morning and afternoon refreshments, lunch and an electronic certificate of attendance.

Although we make every effort to ensure that our prices on our website and marketing media are correct, mistakes can sometimes be made. If we discover a mistake in the price of the course you have booked a place on, we will notify you and give you the option of either reconfirming the booking at the correct price or cancelling your booking.


How to Book:

You can telephone us on 020 7188 4802  during office hours 08.00- 17.30 Monday to Friday or you can return a completed booking form by post or email.

Please email your booking forms and card payment details to the Simulation Team.

Bookings received are regarded as firm bookings. We do not accept provisional bookings e.g. bookings without a purchase order or card payment details.

In order to secure your place payment must be received. You are advised not to book travel tickets or accommodation until you have received an email notification confirming your place on the course.

All Course booking requests are subject to availability and the SaIL Centre reserves the right to refuse to supply any individual or company.


Payment Methods for Courses:

1. Card payments – company or personal credit or debit card (as supplied with your booking form). Payment will be taken within 3-5 working days of the time of receipt of your booking form and payment details.

2. Invoicing – employer invoicing for large group bookings. Payments by an employer or a third party will result in an invoice being raised immediately and payment is due within 30 days of issue. Purchase order numbers should be quoted where possible on your application form.

You will receive an email notification confirming your payment and a secured place on the course.


Cancellation Policy

If you wish to cancel your place on any of our courses, the following cancellation policy on your course fees will be applied:

Over 28 days notice before the course:     100% refund
15 to 28 days notice before the course:     50% refund
8 to 14 days notice before the course:       25% refund
0 to 7 days notice before the course:         0% refund

However we can accept a named substitute within these periods up to 1 working day before the course.

If we have to cancel one of our courses, you will receive only receive a refund on your course fees. We are not liable for any travel or accommodation costs you may have incurred.

Where the date of a course is changed by us, if the new date of the course is not suitable to yourself, you will receive a 100% refund on your course fees. We are not liable for any travel or accommodation costs you may have incurred


Changes made by the SaIL Centre:

The SaIL Centre reserves the right to cancel or change a course or venue, amend the dates and/or fees at any time and without prior notice.


Delivery of Courses:

Registration of courses begins at 8:30am for a 09:00am start. Please arrive promptly. If you think you are going to be late please try to call us ahead of your arrival so that we can make provision for your late arrival. Courses conclude at 5:00pm.